Want to exchange or return a product? You can do that easily and quickly in three steps :-)

You can return your order up to 14 days after receipt and we will ensure that the purchase amount is in your account within five working days after receipt of the return.

Easy returns in three simple steps:
Step 1: fill out the return form
Download the return form here and fill it out completely.

Step 2: send your order
Send the items together with the completed return form to the address on the return form. Make sure you provide the package with a Track and Trace code. As sender you are responsible and we do not want any misunderstandings.

Step 3: receive the purchase amount in your bank account
Once we have received the package, we will make sure that the purchase amount is transferred back into your bank account within five working days.

Please note that this arrangement does not apply to fully personalized products. Only defective personalized products are eligible for a full return. We always guarantee an appropriate solution.